Hours – 40
Salary – Starting at £30,000
It’s not just a job, it’s a life experience. Join us and help us change the lives of young people.
About the role
To manage a Senior Team Leader, a group of Team Leaders and linked support workers and oversee the regional delivery of support based semi-independent community living service for young people aged 16-18 leaving the care of a local authority and transitioning to adulthood. To be committed to ensuring we provide high quality safe and supportive living environments for children and young people and support them to live, learn and transition into adulthood post 18. To work alongside the Senior Management Team (SMT) and train, develop and mentor a team of professionals to ensure they deliver an enabling and empowering independent living support service to young people.
Due to expansion, we need an able, confident and dynamic Regional Manager who can guide, support and develop a dedicated staff team to ensure they provide the right advice; support and assistance to young people leaving the care of local authorities aged 16-18. As a member of the Senior Management Team (SMT), you will oversee and ensure all operational services in your region are delivered to the highest possible standard and are consistent with Transitional Plus Care (TPC) strategies, policy and procedures. You will be responsible for all service development in your region and the SMT, Training Service, Business Support Team and Human Resources teams will support you. As the Regional Manager, you will have responsibility for staff recruitment, welfare, supervision, disciple and general operation management and compliance with all TPC policy and procedure. You will work to an established and agreed set of SMART Key Performance Indicators (KPI’s) and manage the day-to-day operational needs of all existing provisions.
Our North West based services provide support to young people living in ‘Supported Living’ environments across the region and offer transitional support to young care leavers which aims to maximises independence and life experiences. As the Regional Manager, you will need to able guide, support and develop staff teams who embrace risk, value difference, are self-motivated, take pride in their work, have high levels of professional integrity and the ability to create safe, secure vibrant homes capable of enabling and empowering young people to develop the skills necessary to live safely in their own homes post 18.
To meet a growing need for our services we looking to recruit a highly motivated person with excellent interpersonal, staff management and organisational skills, with a proven track record in service development. You will need to be experienced in managing multiple sites and developing of high quality services on a regional basis. You will need to fully embrace all aspects of equal opportunity, anti-oppressive and none discriminatory practices and work to a ‘team around the child’ ethos. You will need to understand the challenges of positive risk management and risk reduction management techniques. The successful candidate will need to be a confident and effective communicator and positively represent TPC in all aspects of service provision. You will need to be committed to meeting the needs of vulnerable young people and providing a high quality safe and supportive environments able to effectively support their transition to adulthood. You will need to be innovative and flexible and be committed to enabling, supporting and empowering staff and young people to develop and grow.
To achieve this, you need to have: significant experience of supporting people, service development, delivering quality services across multiple sites, strong leadership skills, financial aptitudes, honesty, integrity, strong professional acumen, a proven history of effective staff management, a commitment to the values of ‘Every Child Matters’ and; experience of using Key Performance Indicators (KPI’S).
If you feel you can contribute to the success of our service and support the team to enhance the lives of the young people transitioning from care to adulthood then we would like to meet you.
- Degree in Youth and Community Work, Education, Social Work, Psychology, Social Science, Management or other related area
- A minimum of 5 years post graduate work experience including at least 3 years in a management role.
- Experience of leading and managing a staff team
- Experience of managing a project or organisation.
- Experience of developing new services and increasing the company footprint.
- Experience in and understanding of Mentoring, Youth Justice or Youth work and working with challenging young people and their families.
- Experience of working with statutory and community agencies.
- Understanding of: The Children Act 1989- Transition to adulthood for care leavers 2010.
- Understanding of the provision of ‘Other Arrangement’ services for care leavers.
- Experience of managing budgets, funding applications and funder reports
- Initiative, problem solving and openness to change
- Clean Driving License and own car
- Postgraduate qualification in any of the above areas.
- Management training.
- Understanding of the Youth Justice System, Children Act 1989, et seq.
- Case management experience.
- Experience in Project evaluation and Outcomes measurement.
- IT skills and proficiency in Microsoft Office.
- Training and facilitation skills.
What we offer
We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. We have a Senior Management Team committed to investing in people and improving service performance to ensure that all our staff and young people feel valued and have the skills and expertise necessary to be all they can be.
Job Description – Regional Manager
Department: Operations and Development
Where you will be working: North West
Reports to: Head of Service
This job is important because:
You will lead a number of teams who have a key function and position in the successful development of young people during their transition to adulthood. You and your teams have responsibility for enabling and empowering young people to lead valued and fulfilling lives post 18. You will provide the highest standard of support as set internally by TPC and externally by the national guidance. You will take responsibility for ensuring that the young people receive all appropriate levels of support, advice and assistance commensurate to their Pathway Plans and assessed needs. You will achieve this by effectively communicating with your Senior Team Leader, Team Leaders, Support Workers, stakeholders and all linked professionals and agencies and by:
- Ensuring that the staff teams support young people to be as involved as possible in every moment of their lives.
- Ensuring units offer young people opportunities to be involved as often as possible, in a way that best suits them to achieve the goals set out within their plan.
- Ensuring support workers provide ‘just enough’ support to ensure young people succeed.
- Ensuring all young people are supported to make safe, suitable and appropriate life choices.
- Directly supervise and manage a Senior Team Leader and support their management of unit staff teams.
- Ensure all elements of unit compliance and service delivery is maintained in accordance with TPC standards and national/local legislation and guidance.
- Undertake a regular audit role ensuring the service meets the set compliance requirements and agreed KPI’s, reporting your findings to the SMT.
- Ensure the effective delivery of an appropriate ‘on-call’ support service for all units within the region. Participate in the formal Recruitment and Training of TPC staff.
- Oversee, set, manage, monitor and review staff rota’s, leave, toil and sickness within the region ensuring adequate unit staffing at all times.
- Liaise with the Head of Service and Human Resources Officer in the management of staff competency, compliance, discipline, sickness and performance.
- Ensure each unit meets all TPC standards and expectations.
- Carry out such planned and unplanned visits as necessary to monitor performance.
- Motivate, support and mentor staff and ensure continuity of service delivery.
- Take responsibility for overseeing the daily operations within the region taking appropriate and effective action when necessary.
- Ensure clear and effective lines of communication are maintained at all levels and at all times.
- Provide effective supervision in accordance with TPC policy.
- Develop and maintain open and honest working relationships with the all professionals at all times.
- Attend such meetings as required to ensure the service delivery and support for young people provided meets the standards set by TPC.
- Oversee and support Senior/Team Leaders to manage unit safeguarding across your region and operate as the Designated Child Protection Officer.
- Management and support of all operational staff within the region.
- Ensure that all staff receive regular support and supervision, performance management and annual appraisals.
- Ensure staff training needs are identified, responded to and that learning is promoted.
- Ensuring TPC recordings standards are met at all times.
- Co-ordination and provision of regular team meetings with staff.
- Management of the recruitment process for staff to the service.
Delivery of Services
- Ensure that TPC policy and procedures are fully implemented and support the development of new policy as required.
- Ensure that quality and best practice are adhered to in all aspects of the work.
- Ensure unit compliance and the support of young people follows a best practice approach.
- Ensure that the protection and welfare of young people is the primary concern at all times.
- Act as the Designated Child Protection Officer for the region.
- Ensure all units actively follow the TPC Independent Living and AQA learning Programme.
- Ensure implementation of outcomes tools and recording systems.
- Responsible for the management, delivery and development of TPC regionl services to young people and families.
- Participate in budget planning and manage approved budgets in line with TPC financial procedures.
- Pursue appropriate funding opportunities, prepare and submit funding proposals and reports in consultation with the Head of Service.
- Ensure that all case, financial and administrative records and files are maintained to a high standard.
- Submit monthly statistics to the CEO, the Probation Service and other agencies as required.
- Act as the strategic lead for TPC your region.
- Develop community engagement models to support TPC expansion.
- Establish links with local stakeholders including housing providers, local authorities and social landlord groups.
- Increase and develop TPC’s regional footprint.
- Establish unit KPI’s in key areas including AQA completion, employment, training, health, etc.
- Take the lead in all regional service development; contract bidding, draft service level agreements, etc. in accordance with agreed KPI’s.
- Be an active and effective member of the Senior Management Team.
- Lead the development of community engagement programmes which support the effective transition to adulthood for care leavers.
- Contribute to the management and strategic development of TPC as a member of the management team
- Ensure that services are planned, delivered and evaluated in response to the needs of young people and families with whom we work.
- Lead project developments which improve TPC policy, practice, models of work, service development at regional and or national level.
- Promote and represent TPC to Young Persons Probation, Irish Youth Justice Service, key agencies and in the media.
- Support communications with staff, volunteers and the CEO
- Undertake specific regional and organisational tasks from time to time.
Requirements of all TPC staff
- Commitment to the vision, mission, values and policies of TPCéile.
- Participate in regular supervision with your manager and report any matter of concern in a timely manner.
- Identify training needs with your line manger and participate in relevant training opportunities
- To be flexible in regard to working hours to meet the needs of the work. Working during unsocial hours is required.
Person Specification – Regional Manager
These are the qualities and behaviours that all TPC staff must have.
Communication – we need people who
- Like being around people.
- Value input from others.
- Are good listeners.
- Are willing to try new approaches.
- Communicate openly with people.
- Articulate views with passion and understanding.
- Speak clearly using positive, simple, straightforward language.
- Articulate how they feel.
Respect – we need people who
- Value the views of others.
- Are kind and thoughtful to others.
- Have a positive outlook.
- Are tolerant of people who have different views.
- See the person first not the behaviour.
- Respect others point of view.
- Are well-mannered and polite to everyone they come into contact with.
- Tackle issues with a positive frame of mind.
Cares About – we need people who
- Have a desire to be part of the social care world.
- Are enthusiastic about supporting people.
- Are patient with people.
- Behave in a person centred way.
- Are interested in the people they support.
Creative Thinking – we need people who
- Have a ‘can do’ attitude.
- Think imaginatively.
- Communicate positively with people using a range of methods.
- Are enthusiastic.
- Use their initiative.
- Present confidently.
- Freely express their views and asks questions.
Person Centred ‘must haves’ – we need people who
- A good standard of written and spoken English
- The ability to maintain records accurately
- The ability to communicate effectively
- Basic IT skills
- The ability to work on your own and as part of a team
- Commitment to developing personal & work skills
- Sensitivity, patience and trustworthiness
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