Hola People
Flag of United Kingdom

TPC Senior Team Leader position in Liverpool/North West (UK)


Hours – 40

Salary – Starting at £26,000

It’s not just a job; it’s a life experience. Join us and help us change the lives of others.


About the role

To manage a small group of Team Leaders and support workers and oversee the delivery of support based semi-independent community living service for young people aged 16-18 leaving the care of a local authority and transitioning to adulthood. To be committed to providing high quality safe and supportive living environments for children and young people and support them to live safely in the community. To work alongside the Regional Manager and train, develop and mentor a team of Team Leaders and Support Workers to ensure they deliver an enabling and empowering independent living support service to young people.

There’s no such thing as a “typical day” in one of our semi-independent homes and you never know what you might end up doing and this could range from supporting a young person to make their breakfast in the morning to attending formal meetings to review their progress in the afternoon. Sometimes it’s challenging, but it’s always rewarding. You’ll go to work knowing that you’re making a positive difference to someone’s life. And you’ll be working in a team of skilled, dedicated colleagues who’ll support you all the way.

Due to expansion, we need an able, confident and dynamic Senior Team Leaders who can guide, support and develop a group of Team Leaders and Support Workers to ensure they provide the right advice; support and assistance to young people leaving the care of local authorities aged 16-18. If you like the idea of supporting young people leaving care and have the ability to lead a team able to create safe, secure and vibrant homes capable of enabling and empowering young people to develop and achieve the skills and knowledge necessary to live safely in their own homes post 18, this may be the role for you!


About you

You need to have significant experience of support work and managing others including working with young people and you will need to evidence strong leadership skills, financial management skills, rota management, be committed to the values of ‘Every Child Matters’ and ‘Working Together’, have experience of using key performance indicators (KPI’s) and be educated to NVQ (4) level or similar. What matters to us most is your positive attitude to life and your desire to support people to live their life with as much independence, choice, dignity and control as possible.

If you feel you can contribute to the success of our service and support the team to enhance the lives of the young people transitioning from care to adulthood then we would like to meet you.


What we offer

As a forward thinking, driven and person focused supported living not for profit charity, we value people and offer excellent pay and conditions, career development and training to the right people. This includes a range of benefits and career development opportunities including a comprehensive induction programme, a training package and on-going supervision and appraisals to support your progress. We have a Senior Management Team committed to investing in people and service performance to ensure that all staff feel valued and have the skills and expertise necessary to achieve in the challenges set. At Transitional Plus Care (TPC) we recognise that everyone is different and we adopt a ‘team around the child’ approach to our semi-independent living homes to ensure they meet each individuals young persons needs.


Job Description – Senior Team Leader

Department: Operations

Where you will be working: Liverpool/North West

Reports to: Regional Manager, Head of Service

This job is important because:

You and your teams will enable and empower young people to lead valued and fulfilling lives post 18 by maximising their potential and supporting them to achieve. You will provide the highest standard of support as set internally by TPC and externally by the national guidance. You will take responsibility for ensuring that the young people receive appropriate levels of support, advice and assistance commensurate to their Pathway Plan and needs. You will achieve this by effectively communicating with individuals, Team Leaders, Support Workers, stakeholders and adopt a ‘working together’ principle to meet the individuals goals as set out within Pathway Plans and by:

  • Ensuring that the staff teams support young people to be as involved as possible in every moment of their lives.
  • Ensuring units offer young people opportunities to be involved as often as possible, in a way that best suits them to achieve the goals set out within their plan.
  • Ensuring support workers provide ‘just enough’ support to ensure young people succeed.
  • Ensuring all young people are supported to make safe, suitable and appropriate life choices.


Main Duties:


  • Oversee a group of Team Leaders and Support Staff to ensure the delivery of semi-independent living services to young people meets the standards set by TPC.
  • Ensure individual unit Team Leaders manage all elements of unit compliance and service delivery in accordance with TPC standards.
  • Undertake a regular audit role ensuring each unit meet the set compliance requirements and agreed KPI’s
  • Provide on call cover as agreed with the Regional Manager.
  • Ensure effective communication across all units.
  • Participate in the formal Recruitment and Training of TPC staff.
  • Set, oversee, communicate, monitor and manage all staff rota’s, leave, toil and sickness ensuring adequate unit staffing at all times.
  • Liaise with the Regional Manager and Human Resources Officer in the management of staff: competency, compliance and discipline.
  • Oversee and monitor unit compliance to TPC core standards.
  • Undertake planned and unplanned unit visits to units to monitor unit compliance.
  • Motivate, support and mentor the Team Leaders and Support Workers to ensure continuity of service delivery.
  • Oversee and managing all the daily operational functions.
  • Ensure clear and effective communication with the Regional Manager.
  • Oversee support-planning meets the requirements set out within each young person’s Pathway Plan.
  • Manage and ensure effective service communications at all levels and across all sites
  • Provide effective supervision to Team Leaders and ensure all staff receives supervision in accordance with TPC policy.
  • Develop and maintain professional, open and honest working relationships with the all professionals at all times.
  • Facilitate, attend and chair such meetings as required to ensure the service delivery and support for young people provided meets the standards set by TPC.
  • Oversee and support Team Leaders to manage unit safeguarding and child protection across your region and operate as the individual of ‘first response’ for all incidents.
  • Provide 24/7 multi-site support service for young people which includes: shift work, weekends, Bank Holidays.


  • Work with the management team, support staff, young people, their families and other professionals in the implementation of individual Pathway Plans
  • Ensure that all young people feel supported in developing their own skills to their full potential.
  • Ensure that all service provision meets the high standards set and reflect a ‘best practice’ approach to service delivery.
  • Work to explicitly to and within TPC’s ‘Other Arrangements’ policy.
  • Ensure the continuity of: practical, active, and emotional support provided to young people across all sites.
  • Recognise, support, liaise, manage and oversee all safeguarding issues across all respective sites.
  • Effectively communicate with the support staff and young people in a manner by which the individual, can understand the information being conveyed and maintain accurate and factual records at all times.
  • Observe and report any concerns in relation to the mental, emotional and physical well-being of any staff or young person.
  • Assist, support and encourage Team Leaders to enable young people to become integrated members of their local community, promoting and supporting social and physical presence in community based facilities e.g. educational, occupational, social and leisure.
  • Ensure all units are maintained to the TPC standards set and they provide the right balance of support, advice and assistance.
  • Ensure staff maintain minimum standards of general housekeeping at all times.
  • Work alongside Team Leaders to ensure support staff and young people understand the value of healthy lifestyle choices.
  • Supervise and monitor the storage and self-administration of prescribed medication in each unit.
  • Ensure all Team Leaders support, monitor, review, plan and oversee the implementation of the Independent Living and AQA learning programme.
  • Follow TPC policy and procedure in respect of the safe storage, recording and disposals of all prescribed medications.

Performance and Development

  • Maintain confidentiality at all times.
  • Work within all TPC policies and procedures.
  • Work in a way that meets the statutory requirements of employees under health and safety at work.
  • Adhere to the requirements set out with TPC ‘Other Arrangements’ guidance and staff handbook.
  • Conduct, participate and contribute to the supervision and appraisal of staff.
  • Be prepared to accept other duties and responsibilities as required to ensure operational continuity.
  • Be familiar with and ensure compliance to all relevant Health and Safety legislation.
  • Assist and liaise with Team Leaders and Support Workers to ensure unit compliance is maintained at all times.
  • Attend training on a regular basis and ensure that all mandatory and personal development needs are met in line with TPC policy.
  • Work in accordance with the company’s mobile phone and IT policies.
  • Behave in a manner that reflects positively on TPC at all times.


  • Support Team Leaders to manage their resources and finances.
  • Ensure all staff understand the importance providing receipts for all financial transactions and the completion of the required paperwork before the end of each shift.
  • Oversee the practical support provided to young people in accordance with their Pathway Plan.
  • Ensure Petty Cash and leaving care personal allowances are checked, balanced and recorded at the end of each shift.
  • Financial discrepancies must be reported to the Regional Manager immediately.
  • Keep updated with all financial policy and procedures.


  • Ensure work is recorded accurately and appropriately in compliance with TPC standards.
  • Ensure all recording and sharing of personal information is compliant with the Data Protection Act and the requirements therein.
  • Ensure that accurate and contemporaneous records are maintained at all times and attention given to detail e.g. statements, daily diaries, communication books, etc.
  • Understand all of the financial and administration systems in operation at the service to ensure accurate records are maintained.
  • Utilise office time allocated to complete office and administrative tasks as set by the Regional Manager.
  • React to changes to support needs promptly and update files as required.
  • Ensure all relevant documentation is completed at all times.

NB: This job description is not exhaustive and there may be times you will be required to undertake other duties in order to meet the needs of the people living in the home or the service.


Person Specification – Senior Team Leader

These are the qualities and behaviours that TPC support staff must have.

Qualifications – we need people who have

  • Minimum NVQ4 (or above) in Health & Social Care

Experience – we need people who have

  • 4 year’s experience of working with vulnerable young people
  • Experience of providing care and support in a residential setting
  • Experience of leading a shift

Knowledge – we need people with experience in

  • Equal Opportunities
  • Health and Safety
  • Safeguarding
  • Child care legislation
  • The needs of child and young people leaving care and transitioning to adulthood.

Skills/Qualities – we need people who are

  • Flexible
  • Leaders
  • Literate and Numerate
  • Positive
  • Creative and Dynamic
  • Good communicators
  • Have basic home management skills e.g. DIY, Cooking and Gardening

Communication – we need people who

  • Like being around people.
  • Value input from others.
  • Are good listeners?
  • Are willing to try new approaches.
  • Communicate openly with people.
  • Articulate views with passion and understanding.
  • Speak clearly using positive, simple, straightforward language.
  • Articulate how they feel.

Respect – we need people who

  • Value the views of others.
  • Are kind and thoughtful.
  • Have a positive outlook.
  • Are tolerant of people who have different views.
  • See the person first not the behaviour.
  • Respect others point of view.
  • Are well mannered and polite.
  • Tackle issues with a positive frame of mind.

Cares About – we need people who

  • Have a desire to be part of the social care world.
  • Are enthusiastic about supporting people.
  • Are patient with people.
  • Behave in a person centred way.
  • Are interested in the people they support.

Creative Thinking – we need people who

  • Have a ‘can do’ attitude.
  • Think imaginatively.
  • Communicate positively using a range of methods.
  • Are enthusiastic.
  • Use their initiative.
  • Present confidently.
  • Freely express their views and asks questions.

Person Centred ‘must haves’ – you need to have

  • A good standard of written and spoken English
  • The ability to maintain records accurately
  • The ability to communicate effectively
  • Basic IT skills
  • The ability to work on your own and as part of a team
  • Commitment to developing personal & work skills
  • Sensitivity, patience and trustworthiness


Our agency includes the following accreditations and collaborations
AccreditationsSBB · vocational education labour marketLiverpool & Sefton Chambers of CommerceAtlas & Cosmos Ltd.Marbella Family
  1. Hola People »
  2. Information and Hola People programs in United Kingdom »
  3. TPC Senior Team Leader position in Liverpool/North West (UK)


Apply now



Open chat
Write your query here. For example:

Hola, I want to know more about...